Claims and Returns

All damage claims, discrepancies and late delivery claims must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy Dorothy’s Gift Baskets will make every effort to resolve the issue in a timely manner and to your satisfaction. Credits and/or refunds will be at the sole discretion of Dorothy’s Gift baskets and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If you dispose of the gift before we can verify the damages/discrepancy we will not issue any refund. All claims must be issued in writing by fax or e-mail. Claims will not be accepted via the phone.

In the event a carrier returns a gift due to being refused, a bad address being supplied or non availability of a recipient all shipping charges assessed by the carrier will be added to the members bill and the member will be charged a 20% restocking fee. Shipping charges usually consist of shipping to the recipient, shipping back to Dorothy’s Gift Baskets and any address correction fees.